Reddit has been around for quite a while. There are those of us who used to be tech-savvy "back in the day" that don't handle change either quickly or well. For a casual social-media only user, this can be similar to the experience of a cave-person discovering fire. There are bound to be questions, especially when dealing with multiple types of instances on the fediverse. If we want this to grow into its full potential, we NEED to be patient and welcoming to even the most technologically illiterate.