Successfully monetising a platform means doing it in harmony with the the user base though, at least to some degree. A platform can't make money from users if it scares them all away. Social media platforms are especially vulnerable too because they rely on users to create their content. Nobody comes to Twitter to marvel at the system infrastructure, they come to read tweets.
The way certain tech companies are behaving currently is too knee-jerk and heavy handed. They are panicking and damaging their platforms in the process.