The problem is that the machine is so big that there barely is a “they” anymore. It’s all automated. Support takes days to reply, and they’re all outsourced to sales teams in the Philippines.
It’s crazy I can have an ad disapproved when I didn’t even use the content they say I did, but someone reports an ad multiple times and it stays up. I imagine they have some kind of threshold where a certain percentage of the viewership needs to report it.
I’m talking about Google here, last time I used Facebook was almost a decade ago and their platform was even more of a mess and had much more creepy tracking.