Yeah. For years I was happy with DigitalOcean and had no issues, but this is the interaction I'm currently in the middle of:
I can't reach some particular other server; both of us can reach everyone else on the internet, just not each other
Contact support sending traceroutes
Support asks me to send mtr output (I mean... it's a little more detailed than the traceroute I guess, sure what the hell)
I do
Support asks if I'm running a VPN on my Linux server
Support tells me to disable my VPN
Support asks me to provide mtr output from a third place on the internet (which... he could do himself... I consider telling him to do it himself but decide not to). I send the mtr output
Silence for 2 days
I mean, it's far from an emergency but it doesn't inspire a ton of confidence. 🙂