corsicanguppy , 4 months ago Nah. I wouldn’t solve it; I’d resolve it. :-) Usually a junior will pick up the problem ticket in the morning, and collab with a senior if it’s a non-trivial fix. Soon as the workaround’s in and the incident can close, the overnight nerd is back to bed and the 8 hours timer starts. Unions and ITIL are the light and the way.
Nah. I wouldn’t solve it; I’d resolve it. :-)
Usually a junior will pick up the problem ticket in the morning, and collab with a senior if it’s a non-trivial fix. Soon as the workaround’s in and the incident can close, the overnight nerd is back to bed and the 8 hours timer starts.
Unions and ITIL are the light and the way.