@skhayfa your wording is a little confusing - you said this will only bring them to $21, and and that they were hoping for more than $10. A) this will bring them to $21 today, with 4 more guaranteed yearly increases bringing the total to $28.52. B) if I'm understanding correctly, minimum pay today is $18.25, so this would cumulatively be a $10.27 raise over 5 years.
What would an actually good contract look like? To me, I can definitely understand why this would be dissapointing. But I can also understand why some people would be willing to accept a greater than 50% wage increase over 5 years as a win.