My main point was that often the idea that things were working just fine when everyone was “in office” is an illusion and nothing more. Companies that are finding that remote work “isn’t working” don’t know what “working” is or looks like. If they’re blindly calling employees back to the office, then they’ve successfully solved nothing. Other than maybe adding value back to someone’s commercial real estate portfolio. They’ve just convinced themselves and everyone else further up the ladder that everything is fine while squandering vast amounts of talent and institutional knowledge so someone on the top floor doesn’t have to ask or answer the question of why their performance metrics are so bad. Don’t have to worry about performance metrics when butts in seats is the only metric.
There are organizations out there where the HR department is responsible for curating a high quality workforce and establishing a foundation of culture, including practices, that reflect the organizations principals and values as well as path to integrating that culture with the workforce. These organizations often have good leadership that understands how to successfully leverage a large distributed workforce to achieve measurable goals. The focus is on performance and there is a high degree of trust between different levels in the organization.
Then there companies where the workforce is treated like cattle and HR’s role is to just shuffle the paperwork. They don’t value their employees and have a highly rule and/or power driven culture.There is a general distrust between the levels of the org. These types of organizations tend to spend vast amounts of resources simply maintaining the bureaucracy instead of actually getting things done. Management perceives this as “productivity” but here again, it’s just a big ship going in circles in the middle of the ocean.
There are also a lot of organizations that hover somewhere in between those two examples.
But again, the problem isn’t remote work. Remote work works just fine. The problem is poor management, a lack of accountability, culture that fosters distrust and fails to set quantifiable performance goal. An organization like that is certainly prone to accept the bullshit excuse of “RemOtE wOrK iSnT wOrKiNg” rather than trying to find the real source of the problems. Especially since poor leadership is probably problem number one.