Software and the whole developer community will probably get it together before the rest of the tech industry does.
The main difference I see with programmers/developers/whatever (people who write software), is that they’re usually producing a good that can be sold, therefore their efforts directly relate to customer sales and customer retention from a business standpoint, thus they are usually better treated and compensated, but aren’t. I mean, none of the workers in the tech industry, IMO, are treated well… actually scratch that, not even just tech, any workers are generally treated poorly in the absence of a union, where they might be treated like they exist as more than numbers on a page, by force.
IT support and general IT staff are usually considered a “cost center” by management. Something you need, not something that you want, so workers in this field are generally taken advantage of whenever possible. Even medium-sized businesses generally only have one IT person if any at all (more than a few are hiring out to an MSP instead). The companies do not care about their IT staff, as long as they exist and can take blame for the technical things that go wrong, and with any luck, fix them and make the rest of the company productive to make money.
What many business owners need a lesson in, is the undeniable truth that companies are no longer selling a product, they’re information management companies that make money by selling products/services. Almost everything in the modern era is computer/network/server driven, whether in the “cloud” or not. The sales process relies on phones, which have almost entirely moved to VoIP, and email, and usually involves some server running CRM software or similar. Everything they do is on the computer now. Companies can no longer exist without the IT department doing their job effectively. That’s just one example, and you can cut and paste the ideas to pretty much any job in a business. There’s very few exceptions to this in most modern businesses. Unless the company is a tech-driven industry, and even then, IT is just a cost center. They don’t realize how important we are; not right now they don’t.