Wh have met with the users who use our product. But they don’t seem very able to articulate what it is they actually want or need from the system. It’s always vague ideas and nothing actionable.
Them: Oh we need to be able to find customers even if they can’t remember their account number.
Us: Yes but you can, just enter the company name.
This is usually met with either a vague “yeah” or “no not like that”, and then they never elaborate.