Professor of Operations, Business Analytics & Information Systems at the University of Cincinnati; PhD; research focuses on healthcare & service operations and fairness; "equality" meme guy; tech junkie; optimist; skeptic; amazed husband & proud dad; EV driver (10+ years); ebike fan; avoider of yard work; devourer of ice cream; lives in Cincinnati, Ohio, USA. Personal account. Opinions are mine, not my employer's. The cake is a lie. Do not taunt Happy Fun Ball.