It’s funny you mention restaurants, in that case I don’t particularly care when they bill me because the menu says precisely what I’ll pay (counter order vs table service doesn’t matter as much as cost and quality). If it’s market rate (steak or seafood), they’ll tell me what the day’s rate is and what cuts they have.
I don’t get that with health care, even getting a range in a quote is like pulling teeth. I pushed back a ton when my daughter needed a surgery, and after several calls I still didn’t get a clear answer, and this was for a routine surgery. The quality and speed of service was great, billing was not.
One of the benefits of socialized medicine is not having to worry about billing, but you also often get delays in care. I don’t think we need to go to socialized medicine to solve the unexpected costs issue, we can expect care providers to absorb some of the variability.
what is the profit motive for insurance companies to simplify their process?
I agree, the current profit motives are misaligned, and pushes like the ACA to further expand the number of people with insurance further entrench these practices.
The profit motive should be attracting customers who otherwise would go without. But since pricing isn’t transparent, cash payers don’t have the same leverage to get a fair price. Many care providers have an informal “cash discount,” but that’s just not the same.
If the system works well for cash customers, insurance would need to earn customers’ business, but when most people have insurance, the patient is no longer the customer, the employer is, so they’ll charge individual customers more than employers with group plans. If we separate the insurance from the employer, they would need to cater to patients.
Removing private insurance is one option, but that’s also quite disruptive and has potential for other issues (e.g. why would Medicare bother with good customer service if it’s the only option?).
Most hospitals have this information available
That wasn’t my experience. We had two options for a surgery with different risks and costs, and after several calls, we couldn’t get any numbers, just A costs more than B. That’s why I’m so interested and “it depends on your insurance” blah blah blah. That’s why I’m so interested in this. And this wasn’t some podunk hospital, it was the premier children’s hospital in the state, run by the premier public university in the state, and services kids outside the state.
I should be able to get quotes on a procedure from multiple care givers for a non-urgent procedure (like the one we had).
how would we enforce this?
Patients should be able to switch insurance if they don’t like the one they have. Right now, you either use the insurance you have or pay out the nose by giving up company cost share and ACA subsidies.
If my company offers a crappy plan, I should be able to take what they would’ve contributed and pick my own plan. If that was the case, insurance companies would try harder to make their service more convenient, just like auto insurance does (not a gold standard, but much better), and HR orgs would probably try harder to pick better plans.
You can’t make a profit from an elderly subscriber, the cost of their end of life care will always cost more than any subscription fee they may pay in.
If you’re wealthy, you don’t need much from your insurance. End of life care could be self funded, and insurance is there for the other surprises that could ruin your retirement. It would be totally acceptable for an insurance company to require some kind of down payment to cover EOL care, or a minimum number of years for coverage (if you die before the end of the contract, it counts as debt the estate needs to pay back).
their employer collectively bartered for the price
I’ve run the numbers and can get a similar price (within 10% or so) for similar coverage without ACA subsidies, but I need to factor in how much they’d contribute to their own plan. Add to that couples who both work, your options are: have separate plans (less efficient) or give up the employer subsidy.
This would bankrupt private insurance companies
No, they’d just adjust rates to compensate. If there’s something insurance companies are good at, it’s averaging costs and holding a surplus. So a company that’s better able to estimate this should get more customers and stay in business longer.
If they offer a 10-year or longer plan, they just need to average costs across their target demographic over those years to come up with a premium. Term life insurance companies do this, so why not health insurance?
For these people the emergency room is typically their only option.
Especially for homeless people. Which is a huge part of why I’m a fan of government funded ER. That’s a huge risk factor for insurance companies and hospitals, and it’s also a huge complexity for visitors and whatnot, so it should just be provided. If the paramedic thinks you need emergency care, it should be 100% free. However, hospitals should be empowered to deny care (and charge for wasting ER capacity) for non-emergencies.
But any extended care once you’re stabilized should be covered by insurance instead, because you have actual choices in your care (and could theoretically walk out if you choose not to accept further care).