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cherold

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Best-selling author in my head, unpublished author in the real world.

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arstechnica , to Random
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New “emotion-canceling” AI tech aims to shield call workers from angry customers

Real-time voice modification tech seeks to reduce stress in Japanese call center staff.

https://arstechnica.com/information-technology/2024/06/new-emotion-canceling-ai-tech-aims-to-shield-call-workers-from-angry-customers/?utm_brand=arstechnica&utm_social-type=owned&utm_source=mastodon&utm_medium=social

cherold ,
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@arstechnica I know I'm supposed to hate this, but I really don't. It can be hard to not let your anger at a company seep out at the support staff (witness the responses describing an angry response as justified). And some people don't even try to control their tone. So autotuning out the anger so people don't feel their being screamed out might actually make their jobs less terrible. And it's still better than replacing support staff with AI.

arstechnica , to Random
@arstechnica@mastodon.social avatar

Democratic consultant indicted for Biden deepfake that told people not to vote

Steven Kramer, who worked for a Democratic candidate, accused of voter suppression.

https://arstechnica.com/tech-policy/2024/05/democratic-consultant-indicted-for-biden-deepfake-that-told-people-not-to-vote/?utm_brand=arstechnica&utm_social-type=owned&utm_source=mastodon&utm_medium=social

cherold ,
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@arstechnica "I robbed that bank to show how easy it is to rob a bank so if bank security improves then I deserve a thank you."

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