Comcast and other ISPs objected to a requirement that ISPs “list all recurring monthly fees” including “all charges that providers impose at their discretion, i.e., charges not mandated by a government.” They complained that the rule will force them “to display the pass-through of fees imposed by federal, state, or...
Until recently I was a Verizon Wireless customer. Their website is a complete mess. Typos everywhere and I would encounter exceptions every visit. Many times I would encounter loops in their flows and never be able to complete a task. I very frequently had to call in so that a supervisor could just force through what I needed.
And that’s just the front end.
I completely agree with you, the back-end billing and other processing is probably a nightmare. From professional experience I can say it can either be quite manageable, or nigh impossible, to make small changes like this depending on how shitty the foundation is.
I think the ISPs are overdue for a complete overhaul but they can’t/won’t because there is no market or regulatory pressure to spend the money. They literally don’t care how shitty their services are.
FCC says “too bad” to ISPs complaining that listing every fee is too hard ( arstechnica.com )
Comcast and other ISPs objected to a requirement that ISPs “list all recurring monthly fees” including “all charges that providers impose at their discretion, i.e., charges not mandated by a government.” They complained that the rule will force them “to display the pass-through of fees imposed by federal, state, or...