@arstechnica Pretty wild how many people in these comments are blaming the victim. I mean sure, it would make sense to have their own backups (and they did still have another active backup service) but shouldn't the blame fall upon Google for failing so catastrophically?
Evidently this was a freak accident but when your whole business is protecting data, you should always be able to recover from a situation like this. Even if the failure was initiated by the customer.